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Help & Contact

Please select the subject below and click for more information.
  • How can I contact LUSSO Footwear?

    LUSSO Footwear can be contacted through a number of different channels. Please see below for how to reach us


    Instagram: @Lussofootwear__

    Whatsapp: +44 07752 596012

    Email: Support@lusso-life.co.uk

    Live Chat: In the bottom right hand corner


    Please be advised we currently do not have a direct line for customer service enquiries.

  • What are your operating hours?

    Our customer service team are operational from the following hours:


    Monday: 10:00AM - 17:00

    Tuesday: 10:00AM - 17:00

    Wednesday: 10:00AM - 17:00

    Thursday: 10:00AM - 17:00

    Friday: 10:00AM - 17:00

    Saturday: CLOSED

    Sunday: CLOSED

  • Which payment options are available?

    LUSSO Footwear accepts Visa, Mastercard, Maestro as well as PayPal and Klarna.

  • When will I be charged?

    For orders placed via PayPal, payment is taken immediately.

    For all other orders, we only take payment once an order has been successfully authenticated and dispatched. 

  • Is my order guaranteed?

    We endeavour to fulfil all orders that are placed with us however due to the volatility of pricing and nature of sold out and exclusive products, sometimes we are unable to do so. Therefor, We can not and do not guarantee that when an order is placed it can be fulfilled. If an order cannot be fulfilled, you will not be charged and if paid via PayPal, you will receive a full refund.

  • Are LUSSO Footwear Trainers Authentic?

    All of the trainers supplied by LUSSO Footwear are 100% authentic, genuine products. We do not condone nor do we encourage the manufacture, advertisement or distribution of counterfeit or any other associated namesake goods. We have a combination of inventory in stock which has been purchased from authorised retailers as well as a network of partners and sellers who have also acquired products through genuine means.

    We have been buying and selling exclusive and designer footwear for over 4 years and inspect each item thoroughly as it arrives in our warehouse. In the exceptionally rare case that a product has made it's way through the network and is a proved to be non-genuine, then a full refund will be processed.

  • How long will my order take to arrive?

    Items that are physically in the warehouse are shipped same day via UPS. Items that are sourced through our partner network can take up to 7 days to arrive at our facilities, be authenticated and then be shipped out to you. Please allow 10 working days for your order to reach you.

  • Import Duty & Charges

    LUSSO Footwear are not responsible for any import/duty/VAT charges that may arise upon arrival. If you are unsure about charges, please seek information from your Government's website. We understand that the UK leaving the EU will have unforeseen consequences on the duty of imported goods. 

  • Do you accept returns?

    You are welcome to return your goods within 14 days of receiving them. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. This includes any retail tags, tissue paper, accessories such as spare laces etc. It must also be in the original packaging. If there is a rare occurrence in which the products you receive have been proved to be non genuine, then we will offer a full refund also.

  • Items that can't be returned

    Several types of goods are exempt from being returned:

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error including the removal of tags
    • Products that have been purchased on a 'Pre-Order' Basis.
    • Any item that is returned more than 14 days after delivery
  • Returning your item(s)

    If you wish to return your items please log in to your account and navigate to order history.

    Click on the order reference of the order containing the item(s) you wish to return.


    Select the check box next to an item(s) to notify us that they want to return that item and then click on the Return Items button.


    Please select a reason as to why the return is being made and then click on Return Items.



    Once approved, you will be emailed a link to your returns form with the returns address. Please check your spam folder if it does not arrive. You must include the returns form in the package so we can identify your order.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a recorded delivery service. We don’t guarantee that we will receive your returned item.

  • I've received the wrong order

    If you receive the wrong product or wrong size to what is stated on the order then we will arrange for the items to be collected and exchanged free of charge. Due to the nature of the exclusivity of the items we sell we can not guarantee that the original product will still be available however we do try our best to get the correct items sent out first time. 

  • How do Yeezys fit?

    Yeezy 350's are narrow in the toe box. Please take a half size up at least to your normal shoes size.

  • What products can I consign?

    LUSSO Footwear is a leading specialist in exclusive and luxury footwear. All items consigned to our marketplace must be BRAND NEW with the original packaging and must be 100% authentic. Click here to sell/consign.

  • How is the price set?

    Our team of specialists decide the price according to the market rate, prices vary depending on the condition, rarity, and size availability.


  • What is our consignment fee?

    Our consignment fee is 20% of the final selling price meaning consignors will receive 80% of the final amount.


  • What if I want a certain price for my item(s)?

    We decide the price for your item(s) by researching the market thoroughly in order to get the best price and quick turnaround. We make sure the price given is fair for our customers, as well as our consignors.

  • How do I send my item(s)

    All items must be sent using an insured and tracked service to our warehouse and must be sent with the consignment form which will be provided once a price is agreed.


  • How long will it take for my items to sell?

    We price competitively and offer a range of payment options. This puts us in a strong position to sell as quickly as possible for the agreed price. Items must remain with us for a minimum of 30 days.


  • How do I get my money once my item(s) have been sold?

    You receive a wire/bank transfer once your items sell. International consignors also receive bank transfers. Please allow up to 3 working days for your payout to reach you. We can also provide PayPal and Vibe Pay Payouts.


  • What is Klarna?