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FAQ's

Consignment FAQ's

Our professional consignment team photographs your sneakers and makes them available to our vast majority of sneaker heads around the world! Our consignment team is dedicated to ensure your sneakers are provided with as much detail as possible!

What is our consignment fee?

Our consignment fee is 20% of the overall selling price meaning consignors will receive 80% of the overall amount.

How is the price set?

Our team of specialists decide the price according to the market rate, prices vary depending on the condition, rarity, and size availability.

What if I want a certain price for my item(s)?

We decide the price for your item(s) by discussing them with our consignors, we make sure the price given is fair for our customers, as well as our consignors. The price is not final until confirmed and reviewed by with the customer.

What products can I consign?

All items consigned to our marketplace must be BRAND NEW with the original packaging and must be 100% authentic!

How do I send my item(s)

All items must be sent using an insured and tracked service to our storage department and must be sent with the consignment form which you can download here

How long will it take for my items to sell?

Once the shoes have been sent, you must allow us at least 30 days from receipt to sell your shoes before requesting to return at your expense. Shipping fees are: £10 within the UK mainland, £30 EU and £45 rest of the world.

How do I get my money once my item(s) have been sold?

You receive a wire/bank transfer for once your shoes sell, International consignors also receive wire transfers. Please allow up to 7 working days for your payment to be wired.


Klarna FAQ’s

Who are Klarna?

They are a Swedish payment service provider who take end-to-end responsibility for your payment. They support 35 million consumers worldwide in over 50 000 e-stores and very safe to use.

I have been asked to go to Klarna's site. Is this correct?

If you have chosen to pay after delivery (30 days grace), Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna’s payment site where you can settle your payment to Klarna with your card or with a bank transfer.

If Klarna gives me the option to pay after delivery within 30 days, does a credit search take place against me?

Neither Klarna nor Lusso Life Ltd run credit searches against you that could impact your credit rating. Klarna may run so called unrecorded enquiries that do not affect credit scoring.

How is my statement sent?

If you chose to pay after delivery, we will send you an email with instructions on how to make the payment and a link to the payment page. Simply enter your statement number into the payment page and follow the instructions. If you do not have your statement number to hand, you can contact our customer service here.

How does Klarna pay after delivery work?

After the e-store has acknowledged your order, you will receive an email with payment instructions, telling you when and how you will need to pay.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your mobile phone number and your email address. The mobile number is required in case we need to reach you. All statements will be sent to your email address. It's very important, that you give us the correct details, as otherwise you will not receive the payment information and so be liable for delayed payment fees.

What are my payment options with Klarna?

You can pay with debit or credit card (visa/Mastercard) immediately in the checkout or take advantage of our pay after delivery payment option, where you can pay for the goods once you have received them via debit card or bank transfer.

How does the payment page work?

If you have received your goods and want to pay your statement, go to our payment page payeurope.com and sign in with the statement number (provided in the email) and the email address you entered upon ordering. If you do not have your statement number to hand, you can contact our customer service here.

I haven't received an email with my statement/payment information.

Please contact Klarna’s customer service team on 020 300 50833 they will be able to provide you with the payment details & if needed resend the instruction email.

May I deliver to an address other than my billing address?

Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address.

Have you received my payment?

After we have received your payment, we will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, please get in contact with our customer service with a proof of payment.

What should I do if I want to cancel my order?

If you would like to return goods or cancel your order, we ask you to contact the store where you made your purchase. You should also contact our customer service who will make any necessary adjustments to the statement and provide further help if needed. I have cancelled my order.

How long will it take until I receive my refund?

As soon as the store have registered your cancellation or your return, the repayment will be processed within next 5 days.

What happens to my invoice, when I’ve returned the goods?

Once the e-store have received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you if you've made a partial return. With a full return, your statement will be closed.

I've received an invoice, but I’ve not yet received my goods

You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our customer service so that we can postpone the due date on your payment.

How will I be refunded?

If you have paid for your order with card, the refund will be made back to the same card. If you paid using bank transfer, you will need to provide us your IBAN number for us to make the repayment.

Do you have any questions regarding your payment?

Visit us on https://www.Klarna.com/uk/customer-service or please call Klarna’s customer service. Open: Monday - Saturday 9.00 am - 6.00 pm 

 

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